Crisp Regional Health Services
Under the leadership of the Director, Patient Registration, the PBX Operator isan active member of the Patient Registration team that delivers patient registration services and support that is consistent with the strategic vision, goals, philosophy and direction of Patient Registration and CRHS. The PBX Operator operates CRHSs private business exchange (PBX) switchboard to answer and forward incoming calls, direct outgoing calls and initiate pagers. The PBX Operator greets and screens visitors and guests, and releases authorized patient information. The Operator maintains and operates CRHSs alarm control panels and activates proper alarms, pages and warning broadcasts.
Requires an elementary school education. A high school diploma or a GED state certification is preferred.
Requires up to one month of on-the- job work-related experience to become familiar with CRHSs telecommunication and paging systems, telephone directory and communication-related policies and procedures.
Licensure, Registrations & Certifications:
This job does not require any licenses, registrations or certifications.
Essential Job Responsibilities:
Receives and directs incoming and outgoing calls efficiently and politely and uses the CRHS directory to connect callers.
Actives the paging system for disaster and emergency coded pages and alerts Administrative staff, with clarity and in a calm manner, using correct hospital procedures.
Maintains and operates CRHSs alarm control panels and paging systems, and activates proper alarm pages and warning broadcasts for the medical staff and hospital personnel according to established hospital policies and procedures.
Greets and screens visitors and guests and releases authorized patient information.
Connects patients and visitors for all operator-assisted long distance and third party calls, and ensures call charges are correctly charged to the originator.
Maintains up-to-date knowledge of emergency procedures and disaster plan contacts.
Implements any emergency plan quickly and according to policy.
Provides backup for Registration and Collections and accepts payments on accounts as requested.
Maintains CRHSs petty cash fund and provides refunds for the vending machines.
Distributes the patient census each day and enters returned mail in the system.
Complies with all CRHS privacy policies and procedures including those implementing the HIPAA Privacy rule.
Attends in-service training, education programs and meetings as required or directed.
Adheres to established CRHS and departmental policies and procedures, objectives, quality assurance, safety, environmental, and infection control.
Performs other related job duties as assigned.
Standards of Performance:
Operates CRHSs private business exchange (PBX) switchboard to answer and forward incoming calls, direct outgoing calls, and initiates pages and alerts.
Greets and screens visitors and guests, and releases authorized patient information.
Maintains and operates CRHSs alarm control panels and activates proper alarm pages and warning broadcasts.
Performs clerical and administrative support duties as assigned.
Participates in education as required through mandatory department in-services and continuing education, as measured by education and attendance records.
Demonstrates adherence to CRHS Standards of Behavior as measured by co-workers and supervisor observations.
Demonstrates reliability as measured by compliance with CRHS Time and Attendance policies.
Demonstrates professional conduct by maintaining strict confidentiality and compliance with HIPPA standards as measured by valid complaints given to the Supervisor or Director.